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FAQS

Sword SA delivers end-to-end enterprise connectivity.

Sword South Africa (Pty) Ltd is a professional services company that focuses on system integration. We are passionate about this niche, that we term 'technology enabled business transformation' and have gained considerable experience in the past few years, servicing various clients in the financial services, utilities, and public sectors.

What is Sword-SA?

Sword South Africa (Pty) Ltd is a system integration and professional services company, founded in 2003, and is a subsidiary of the Sword Group.

What is Sword-SA passionate about?

Sword-SA is passionate about 'technology enabled business transformation' and has significant experience servicing clients in various sectors.

What sectors does Sword-SA serve?

Sword-SA serves the public sector, private sector, utilities, intellectual property, legal practice, and financial services organizations.

What makes Sword-SA different from other consulting firms?

Our 'Inside Advisory' approach means our consultants immerse themselves in your teams to co-create tailored solutions, ensuring effective and sustainable results.

How does Sword-SA handle business process automation?

We analyse your workflows and implement intelligent automation solutions to improve efficiency and reduce errors, allowing your team to focus on strategic initiatives.

Sword SA delivers
Extensive Technology Solutions and Services.

We connect and integrate various aspects of your organization's operations with our innovative solutions and services. From business process automation to enterprise content management, we've got you covered.

What technology solutions does Sword-SA offer?

Sword-SA offers Billetterie Software, IP Online, Billetterie Connector, E-Filing, and Billetterie ED (Enterprise Development Platform).

What is Billetterie®?

Billetterie® is an online service management/ticketing system used for query management, business automation, case management, digitization, and platform services with business support.

What is IP Online?

IP Online is an online service for intellectual property businesses used for filing IP applications, maintaining existing applications, searching for IP, and downloading journals and publications.

What is Billetterie Connector?

Billetterie Connector is an electronic filing utility for filing single and bulk applications using web/API and desktop clients.

What kind of advisory services does Sword-SA provide?

Sword-SA provides consultancy services for business model innovation and performance management.

What is included in Sword-SA's System Integration Services?

Sword-SA provides vertical solutions for intellectual property rights management, legal practice management, enterprise solutions, legacy technologies and local government administration.

What is included in Sword-SA's Technology Execution services?

Sword-SA specializes in solutions for business process automation, electronic document management, client collaboration, case management, compliance and records management.

Client-Centric Approach and Engagement

Sword SA is dedicated to building strong client relationships through open communication, collaboration, and a deep understanding of our clients' needs. We believe in working closely with our clients to ensure that our solutions and services are tailored to their specific requirements.

What is Sword-SA's focus in client engagements?

Sword-SA focuses on process efficiency improvement and delivering solutions that are innovative, client-focused, and relevant.

How does Sword-SA ensure service excellence?

Sword-SA strives to always deliver on promises, putting customers and their needs at the heart of their business.

What values guide Sword-SA's work?

Sword-SA is guided by values such as service excellence, innovation, relevance, people-centric approach, social consciousness, and professionalism.

How can potential clients discuss digital opportunities with Sword-SA?

Potential clients can discuss digital opportunities with Sword-SA by using the 'Get Started' button on their website or by contacting them through the 'Contact Us' page.

Sword-SA comprehensive security

At Sword-SA, we understand the paramount importance of data security. Our solutions are designed to protect your sensitive information from unauthorized access, ensuring compliance and maintaining your reputation.

How does Sword-SA ensure the security of client data within its system integration services?

Sword-SA prioritizes data security through robust compliance and records management practices. We tailor our system integration services to meet industry-specific security standards and regulations, ensuring the confidentiality and integrity of client data.

Does Sword-SA offer any cybersecurity-specific services?

While our core focus is on system integration and technology execution, our solutions inherently address security concerns. Our expertise in electronic document management, compliance, and records management ensures that security considerations are integrated into our service delivery.

How does Sword-SA handle data privacy in its solutions?

Sword-SA adheres to strict data privacy principles and complies with relevant regulations. Our solutions are designed to protect sensitive information and ensure that client data is handled responsibly and ethically.

In regards to the "electronic document management" that Sword SA provides, what security measures are put into place?

Sword-SA's electronic document management solutions incorporate various security measures, including access controls, encryption, and audit trails, to protect sensitive documents from unauthorized access and ensure data integrity.

What compliance standards does Sword-SA adhere to?

Sword-SA's services are designed to comply with relevant industry standards and regulations, which vary depending on the specific sector and client requirements. We are committed to ensuring that our solutions meet the highest standards of compliance.