Billetterie® is a product platform developed by Sword SA. It is derived from the Sword Group’s collaborative effort and years of experience in process automation and enterprise content management. Located in both Johannesburg and Paris, the development team collaborates to incorporate global experience in the design and enhancement of the software platform. Our software and professional services teams have partnered with different organisations in the private and public sectors to develop and deploy service digitisation solutions.
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Key Features
Our Billetterie Solutions to Power Your Business
Law Firm Practice Management
- Law firm practice management is a specialised workflow within the Billetterie® platform.
- It supports the management of the law firm practice.
- Prospective and existing customers interact with the law-firm using this Billetterie® solution.
- Clients can apply for and request services such as litigations, advisory, liquidations, and commercial agreements.
- Conveyancing (property acquisitions, sub-divisions, rights, ownership) and intellectual property services are also supported.
Intellectual Property Online
- The Billetterie® IP online workflow utilises service request processes for the filing of trade marks, patents, industrial designs, and copyright new applications.
- It also handles IP renewals, restorations, and related intellectual property artifacts.
- Clients interact with the national office after being registered as a customer and creating a credit account for payments.
- Successful transacting with the national office is enabled once the client conforms to the office's rules.
- The IP online workflow is a multi-channel portal that allows filing through a web-client for single or multiple applications.
IT Service Management
- The ITSM workflows in Billetterie® are compliant with ITIL process groups for incident, problem, and configuration management.
- Additional process groups for IT management can be customised for any organisational design.
- Incident management handles logging and resolving user issues in the IT environment.
- Problem management involves investigative processes for IT issues.
- Change management ensures systematic deployment of IT solutions in line with organisational governance policies.
Client Service Management
- The Billetterie® client services management workflow resolves customer service requests.
- It connects clients and users through a simple portal and facilitates collaboration for requested services, business enquiries, and incidents.
- This module issues tickets as the link and reference connecting clients to agents and service queries.
- Tickets are managed throughout their life-cycle, from creation to resolution.
- Ticket data is used to log performance statistics and service delivery parameters (SLA).
LPM Connector
- LPM Connector is a specialised module within the Billetterie platform for IP law firms.
- It integrates existing IP management software with the national office.
- It connects to business workflows and generates data files (xml) as required by the national office.
- LPM Connector saves law firms development costs and has been tested on global market-leading IP management software.
- It provides end-to-end data encryption and automatic status checks and updates to the IP management system.